Generate More Payments With Lower Operational Overhead

Retain Debt Collection Software is Made for Collection Law Firms

Scaling collections can be challenging and expensive for law firms. Retain by TrueML Products is white-label debt collection software built to help your business grow its revenue through more payments by engaging more accounts than what’s possible with manual outreach.

Our digital-first platform leverages patented machine learning to automate digital communications, meeting account holders where they are, improving collection outcomes. Advanced and configurable compliance controls offer customization, while out-of-the-box capabilities such as digital model validation notices optimize your collections strategy at scale.

6:1 ROI for collection law firms using Retain for digital debt collection.

How Does Digital Collections Software Improve Operations for Law Firms?

Retain finds more first-time payments from accounts you’ve never talked to by automating digital communications without increasing operational costs. Our software enables your firm to contact every account in your entire inventory (including judgment accounts) through preferred channels at times that make the most sense for them, increasing the likelihood of repayment. With Retain, collection law firms will have everything they need to support their digital collection strategy:

Advanced code-based compliance controls so you can configure different requirements, including state-based disclosures.
A digital-first omnichannel collection strategy that uses dynamic engagement data and insights from millions of consumer touchpoints to improve account holder engagement.
A dedicated email deliverability team helps ensure collection emails arrive in the account’s inboxes and protects your domain reputation.

Higher Repayment Rates. Lower Losses. Get Retain.

Jump-start your digital strategy with a partner that lowers OpEx costs while increasing account payments.

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Retain FAQs

Can Retain help me with my email deliverability and sender (domain) reputation?

Yes. Retain has a dedicated Email Operations and Deliverability team that can help your business optimize digital communications.

If your business has a poor sender reputation, your emails are much more likely to end up in spam folders.The Retain team will proactively monitor and make adjustments to digital communications, along with our patented optimization engine making updates in real time, to protect your domain reputation. Our team of email deliverability experts also work to maintain relationships with ISPs and stay on top of email best practices for optimal email acceptance rates.

Does Retain help me track digital communication performance?

Retain clients get access to a dedicated dashboard that provides insight into the digital communication performance. This dashboard includes:

- Account inventory views and performance metrics (e.g., click-through rates, payment rates)
- Content management capabilities, including content review and approval.
- Dashboard data refreshes twice daily.
- Standardized reports on every digital communication channel being used.
- Specialized reports on specific metrics such as Email/SMS actions taken for more in-depth looks into performance.
- Reports can include metrics by customer and account as well.

How does the performance of digital outreach with Retain compare to more traditional outbound calling debt recovery strategies?

Roughly 59.5% of consumers prefer email as their first choice for communication, so traditional debt collection strategies like phone calls and sending physical mail don’t perform as well as digital communications.

With email alone, Retain has a delivery rate of 95.3%, a 2.41% click through rate and a 32.8% open rate. This performance is significantly higher than physical mail and yields better engagement than phone call strategies. Retain’s performance metrics for email and SMS both outperform the industry average.