Digital Communications &
Debt Collection Resources

Learn how AI-powered, account-level personalization helps organizations improve engagement, increase payments, and reduce charge-offs.

Personalization drives stronger recovery rates, but scaling it across your entire portfolio can be complex and costly. This one-pager explains how AI-powered machine learning makes account-level personalization possible at scale, helping organizations improve recovery performance while enhancing the consumer experience.

Discover six of the biggest financial factors that impact a consumer's ability to make a debt repayment and collection strategies that can help your business overcome them.

Learn how a major credit union partnered with Retain to automate digital communications that led to an increase in customer repayments and agent efficiency.

Learn how a full-service collection law firm used Retain to engage dormant accounts and cost-effectively recover debts.

A guide to understanding the benefits and risks of using AI and digital communications in delinquent customer engagement

4 key ways Retain helps optimize operations budgets.

How to compliantly send Initial Validation Notices digitally with Retain.

6 key ways Retain helps law firms optimize their operations budgets

How Retain’s dialer files can help you build an informed multi-channel operation by integrating your digital and phone-based operations into one cohesive engagement strategy

Learn how a leading utility recovered over $17 million using Retain to intelligently automate digital communications in this case study.

Learn how a publicly-traded financial services company achieved a 40% increase in performance using Retain for automated, digital customer communications.

Learn how a leading BNPL provider used A/B testing to compare the effectiveness of using Retain versus a legacy provider for delinquency management communications.

Discover the differences between building in-house engagement programs versus working with a partner in three of the most crucial categories for businesses.

Learn how a leading utility helped customers power through summer with financial assistance programs using Retain for automated digital communications

Read how a leading bank reduced roll rates by 1000 BP powering its customer engagement with Retain for intelligent, digital communications

Retain by TrueML Products is an intelligent delivery platform that leverages a patented optimization engine to determine the optimal time and channel to deliver the client’s communications within the confines of the compliance requirements outlined by the client.

Discover how better consumer engagement rates help repayment rates.

Learn how adding SMS helped increase payment rates by 9% in just four months.

Read our tactical guide to enhancing your engagement strategy with past-due customers.

Are your email communications missing the mark (aka your customer’s inbox)? A good email delivery rate is important, but measuring email deliverability is critical to hit the engagement bullseye.

Don’t miss the mark delivering your customer communications. Ask your organization or communication delivery provider these five questions to start evaluating your email strategy.

Learn about digital-first engagement through optimized delivery platforms designed with credit unions’ dedication to member experience.

Retain’s digital-first approach beats call-and-collect for online-only bank’s delinquent customer communications.