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Digital Communications &
Debt Collection Resources

From case studies to buyer's guides, use these resources to better understand how using Retain to automate your digital collection communications can benefit your business.

A guide to understanding the benefits and risks of using AI and digital communications in delinquent customer engagement

Is Digital Dangerous?

Understanding the Benefits and Risks of Using AI and Digital Communications in Delinquent Customer Engagement
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AI Playbook

AI Governance Playbook

The adoption of AI technology by businesses is accelerating at a record pace, but teams often get stuck on implementing effective governance. Our playbook is here to set you up for success.
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Prepare for your entry into the high precision world of digital debt collection with our starter guide

Digital Debt Collection Software Starter Guide

Prepare for your entry into the high-precision world of digital debt collection with our starter guide.
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Improve Customer Experience and Drive Better Results with AI

Improve Customer Experience and Drive Better Results with AI

Learn how AI-powered, account-level personalization helps organizations improve engagement, increase payments, and reduce charge-offs.
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How AI Helps Solve Debt Collection Challenges

How AI Helps Solve Debt Collection Challenges

Personalization drives stronger recovery rates, but scaling it across your entire portfolio can be complex and costly. This one-pager explains how AI-powered machine learning makes account-level personalization possible at scale, helping organizations improve recovery performance while enhancing the consumer experience.
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Financial Factors Impacting Debt Repayment

6 Financial Factors Impacting Debt Repayment

Discover six of the biggest financial factors that impact a consumer's ability to make a debt repayment and collection strategies that can help your business overcome them.
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Credit Union Sees a 31% Payment Rate in the First Month of Using Retain

Credit Union Sees a 31% Payment Rate in the First Month of Using Retain

Learn how a major credit union partnered with Retain to automate digital communications that led to an increase in customer repayments and agent efficiency.
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Retain Law Firm Found Money Case Study

Law Firm Collects $100,000 in Found Money in 30-Day Campaign

Learn how a full-service collection law firm used Retain to engage dormant accounts and cost-effectively recover debts.
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Retain Neobank Optimize your operations budget with retain SAAS

Optimize Your Operations Budget with Retain

4 key ways Retain helps optimize operations budgets.
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Delivering Electronic Validation Notices with Retain

Delivering Electronic Validation Notices with Retain

How to compliantly send Initial Validation Notices digitally with Retain.
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Retain 6 Ways Lawfirms

6 Ways Law Firms Can Optimize Operations Budget with Retain

6 key ways Retain helps law firms optimize their operations budgets
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ONE PAGER 1

Integrating Your Phone-Based Operations with Retain’s Digital Outreach

How Retain’s dialer files can help you build an informed multi-channel operation by integrating your digital and phone-based operations into one cohesive engagement strategy
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Electric Utility Leader Leverages Smart Outreach for Customer Engagement

Learn how a leading utility recovered over $17 million using Retain to intelligently automate digital communications in this case study.
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Retain Delivers Breakthrough Results for Financial Services Giant

Learn how a publicly-traded financial services company achieved a 40% increase in performance using Retain for automated, digital customer communications.
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BNPL Provider Chooses Retain for Delinquent Customer Life Cycle Management

Learn how a leading BNPL provider used A/B testing to compare the effectiveness of using Retain versus a legacy provider for delinquency management communications.
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Build vs Buy: Digital Customer Engagement for Delinquent Customers

Discover the differences between building in-house engagement programs versus working with a partner in three of the most crucial categories for businesses.
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