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Cure More Accounts Internally While Reducing Debt Collection Costs

Retain Debt Collection Software is Made for
Debt Buyers

Maximizing collections & profitability across different debt portfolios and tranches at scale is complex. Retain by TrueML Products is white-label debt collection software built for debt buyers that automates digital communications to cost-effectively reach more accounts and boost revenue potential by finding the most collectable accounts.

Our digital platform leverages patented machine learning to improve account engagement and collection rates helping to improve profitability. Retain software provides debt buyers an effective way to implement or scale internal debt collection, harnessing proven consumer-preferred digital channels for improved collection outcomes.

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Skim your freshly acquired portfolios, keeping every dollar you collect in the first 30-60 days of ownership,
delivering the strongest ROI and infusion of cash to the bottom line.
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How Does Retain Help
Debt Buyers Reach
Long-Dormant Accounts?

Retain offers a platform for debt buyers to improve collection performance and lower costs by curing more accounts internally. Grow revenue from existing portfolios and scale to any volume with industry-leading digital delivery performance. Our software for debt buyers provides:

  • Built-in advanced controls that enable compliance at scale that allows you to easily send electronic validation notices (EVNs) through digital channels, priming accounts for digital servicing.
  • Deliverability expertise from a dedicated domain management team that monitors and helps ensure your collection emails arrive in accounts’ inboxes.
  • Debt collection software made for debt buyers that performs across any portfolio size without increasing your operating costs.

Higher Repayment Rates. Lower Losses. Get Retain.

Collect more from long-dormant accounts and improve your internal collection efforts with digital debt collection communications.
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Retain FAQs

Are debt collection compliance controls built into the Retain platform?

Yes, for years, TrueML Products has set the standard for compliance in digital communications. Compliance controls based on debt collection standards and best practices are built into the foundation of Retain to proactively address and meet the strict requirements of compliance departments. For more information on Retain’s compliance controls, schedule a free consultation with our team.

How often do I need to adjust and fine tune the settings to improve repayment rates for my business using Retain for delinquent accounts?
The Retain platform features a streamlined client portal that lets you monitor engagement and results. Retain’s machine learning engine works in the background to continually optimize branded content for peak customer engagement, no fine-tuning required.
How does the performance of digital outreach with Retain compare to more traditional outbound calling debt recovery strategies?

Roughly 59.5% of consumers prefer email as their first choice for communication, so traditional debt collection strategies like phone calls and sending physical mail don’t perform as well as digital communications.

With email alone, Retain has a delivery rate of 95.3%, a 2.41% click through rate and a 32.8% open rate. This performance is significantly higher than physical mail and yields better engagement than phone call strategies. Retain’s performance metrics for email and SMS both outperform the industry average.