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Reduce Roll Rates and Lower Operational Costs with Digital Debt
Collection Software

Retain Helps Lenders Improve Their Collections Strategy

Collecting from a large number of customers with various balances is a challenge for many lenders. Retain by TrueML Products is white-label debt collection software that helps your business collect more across your entire portfolio while spending less.

Our digital-first platform leverages patented machine learning to improve debt collection rates. By automating digital communications, you can efficiently scale account personalized reach, increasing repayments and improving cash flow.

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40% reduction in servicing cost for unsecured debt lenders (e.g., credit cards) when using Retain.
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How Does Retain Debt Collection Software Optimize Digital Communications?

Retain helps lenders improve their early-stage delinquency management to keep their business moving forward. By engaging consumers across multiple digital channels—email and text—Retain helps improve right-party contact, reduce roll rates, and enhance the overall customer experience through:

  • Advanced built-in compliance controls to tailor the experience and adhere to digital debt collection best practices.
  • A dedicated domain reputation and email deliverability team to help ensure collection emails arrive in customers’ inboxes.
  • An intelligent platform that personalizes outreach based on data and insights pulled from millions of consumer touchpoints.
Download Retain’s Lender Case Study

Higher Repayment Rates. Lower Losses. Get Retain.

Improve your repayment performance without increasing OpEx with digital collection communications powered by Retain.
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Retain FAQs

Does Retain help me track digital communication performance?

Retain clients get access to a dedicated dashboard that provides insight into the digital communication performance. This dashboard includes:

    • Account inventory views and performance metrics (e.g., click-through rates, payment rates).
    • Content management capabilities, including content review and approval.
    • Dashboard data refreshes twice daily. 
    • Standardized reports on every digital communication channel being used. 
    • Specialized reports on specific metrics such as email/SMS actions taken for more in-depth looks into performance. 
    • Reports can include metrics by customer and account as well. 
Can Retain help me with my email deliverability and sender (domain) reputation?
Yes. Retain has a dedicated Email Operations and Deliverability team that can help your business optimize digital communications If your business has a poor sender reputation, your emails are much more likely to end up in spam folders.The Retain team will proactively monitor and make adjustments to digital communications, along with our patented optimization engine making updates in real time, to protect your domain reputation. Our team of email deliverability experts also work to maintain relationships with ISPs and stay on top of email best practices for optimal email acceptance rates.
Will Retain integrate with my existing collections platform or CRM?
The Retain team works with each client to set up an integration between our platform and their CRM and/or other software being used. This process can look different depending on the tech stack and functions being run. To learn more about how Retain can integrate with your specific collection platform and/or CRM, schedule a free consultation.