Digital Communications &
Debt Collection Resources

From case studies to buyer's guides, use these resources to better understand how using Retain to automate your digital collection communications can benefit your business.

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Financial Factors Impacting Debt Repayment
Discover six of the biggest financial factors that impact a consumer's ability to make a debt repayment and collection strategies that can help your business overcome them.
Credit Union Sees a 31% Payment Rate in the First Month of Using Retain
Learn how a major credit union partnered with Retain to automate digital communications that led to an increase in customer repayments and agent efficiency.
Retain Law Firm Found Money Case Study
Learn how a full-service collection law firm used Retain to engage dormant accounts and cost-effectively recover debts.
A guide to understanding the benefits and risks of using AI and digital communications in delinquent customer engagement
A guide to understanding the benefits and risks of using AI and digital communications in delinquent customer engagement
Retain Neobank Optimize your operations budget with retain SAAS
4 key ways Retain helps optimize operations budgets.
Delivering Electronic Validation Notices with Retain
How to compliantly send Initial Validation Notices digitally with Retain.
Retain 6 Ways Lawfirms
6 key ways Retain helps law firms optimize their operations budgets
ONE PAGER 1
How Retain’s dialer files can help you build an informed multi-channel operation by integrating your digital and phone-based operations into one cohesive engagement strategy
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Learn how a leading utility recovered over $17 million using Retain to intelligently automate digital communications in this case study.
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Learn how a publicly-traded financial services company achieved a 40% increase in performance using Retain for automated, digital customer communications.
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Learn how a leading BNPL provider used A/B testing to compare the effectiveness of using Retain versus a legacy provider for delinquency management communications.
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Discover the differences between building in-house engagement programs versus working with a partner in three of the most crucial categories for businesses.
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Learn how a leading utility helped customers power through summer with financial assistance programs using Retain for automated digital communications
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Read how a leading bank reduced roll rates by 1000 BP powering its customer engagement with Retain for intelligent, digital communications
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Retain by TrueML Products is an intelligent delivery platform that leverages a patented optimization engine to determine the optimal time and channel to deliver the client’s communications within the confines of the compliance requirements outlined by the client.
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Learn how adding SMS helped increase payment rates by 9% in just four months.
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Read our tactical guide to enhancing your engagement strategy with past-due customers.
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Are your email communications missing the mark (aka your customer’s inbox)? A good email delivery rate is important, but measuring email deliverability is critical to hit the engagement bullseye.
email-deliverability
Don’t miss the mark delivering your customer communications. Ask your organization or communication delivery provider these five questions to start evaluating your email strategy.
eBook - The Credit Union's Guide to Digital Engagement or Past-Due Members
Learn about digital-first engagement through optimized delivery platforms designed with credit unions’ dedication to member experience.
Neobank Reduces Cost Per Account by 40% Using Retain for Digital Customer Engagement in Debt Collection
Retain’s digital-first approach beats call-and-collect for online-only bank’s delinquent customer communications.
Retain Top 5 Reasons
What makes the end of the year such an important time to evaluate your current customer engagement strategy? Take a look at the top 5 timely factors.