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Maximize collections, minimize costs with Retain

Turn unpaid into opportunity: Retain’s white-label debt collection software optimizes engagement with every account to increase recoveries while providing a compliant and human-centric customer experience.
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Software built for Digital Debt Collection

Retain uses advanced artificial intelligence (AI) technology to help you automate digital customer outreach with the right time, message and channel — resulting in happier customers and better repayment results. We focus on delivering your organization’s digital debt collection messages compliantly so that they actually get seen by your customers.

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HumAIn Financial Solutions™

Behind every account is a human. Their debt collection experience directly impacts your business financially, legally, and reputationally.

Retain’s AI analyzes each account, payment behavior and engagement patterns to deliver scalable, compliant, and customer-friendly digital debt collection messages that work.

The Retain Client Success Engine

Data Ingestion & Integration
  • Seamlessly plug Retain debt collection software into your existing CRM or collections system with minimal IT support

 

AI-Driven Engagement
  • Real-time analysis of account holder engagement combined with millions of data points to align message, channel, and delivery

 

Automated Outreach & Optimization
  • Customized communications via email, SMS, or voicemail to customer accounts

Drive Better Debt Collection Results

Retain’s data-driven digital communications strategy improves cure rates by customizing each customer journey with messaging through preferred digital channels and a streamlined payment process. Talk to us to find out how you can spend less to collect more with Retain.
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Retain Debt Collection Software vs. Legacy or First-Party Collections

Feature Comparison Retain Debt Collection Software Legacy or First-Party Collections
Digital-First vs. Call Center Lower cost, higher customer engagement ✕
In-House Management vs. Outsourced Higher revenue, more control ✕
Self-Optimizing AI vs. Manual Segmentation Continuously learns, improves repayment ✕
Scalable SaaS vs. Per-Account Agencies Predictable pricing, no headcount scaling ✕

Client Impact

"Using Retain has helped us optimize our communication channels by meeting customers where they are. We see better interactions with digital than just relying on phone calls, and have maintained performance levels while reducing our operational costs."

Kyle Sutter, SVP - Head of Collections, Atlanticus

"With minimal effort, we've been able to implement email strategies and have seen impressive results using Retain."

Consumer Fintech Client

"Using Retain has helped us fully automate email and SMS outreach efforts. Engagement increased as did the number of scheduled payments, reducing the number of eventual charge-offs on our books."

Reach Financial LLC

"The ease of use has been great... replacing our old approach with Retain has had huge cost savings benefits."

Lauren Scanio, Senior Customer Service Manager, Financial Services Client

Compliant by Design,
Informed by Legal
Experts

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State Disclosures

Customize your messaging to match state-level legal requirements

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Privacy-First & Scalable

Our platform respects customer consent, unsubscribe rules, and channel preferences

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Verified Security

PCI DSS Web Compliant and ISO 27001 certified

Higher Repayment Rates. Lower Losses. Get Retain.

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