Collections in card servicing is complex. High volumes demand scale. Yet, working across multiple industries and locations requires nuance to remain compliant and effective. Retain by TrueML Products is white-label debt collection software built for card servicers that demand performance that scales.
Our digital-first platform leverages patented machine learning to improve debt collection rates while lowering operational cost and complexity. The Retain platform powers your multi-channel digital communication to meet account holders where they are, improving connection, collection, and customer experience.
Retain offers card servicers industry-leading delivery and engagement with digital debt collection communications. Our platform honors the behavior and preferences of account holders by contacting them through the right channel, with the right message at the right time.
With Retain, card servicers will have everything they need to support their digital collection strategy.
Yes. Retain has a dedicated Email Operations and Deliverability team that can help your business optimize digital communications.
If your business has a poor sender reputation, your emails are much more likely to end up in spam folders. The Retain team will proactively monitor and make adjustments to the digital communications approach, along with our patented optimization engine, making updates in real time, to protect your domain reputation. Our team of email deliverability experts also works to maintain relationships with ISPs and stay on top of email best practices for optimal email acceptance rates.
Roughly 59.5% of consumers prefer email as their first choice for communication, so traditional debt collection strategies like phone calls and sending physical mail don’t perform as well as digital communications.
With email alone, Retain has a delivery rate of 95.3%, a 2.41% click-through rate, and a 32.8% open rate. This performance is significantly higher than physical mail and yields better engagement than phone call strategies. Retain’s performance metrics for email and SMS both outperform the industry average.
Yes, for years, TrueML Products has set the standard for compliance in digital communications. Compliance controls based on debt collection standards and best practices are built into the foundation of Retain to proactively address and meet the strict requirements of compliance departments. For more information on Retain’s compliance controls, schedule a free consultation with our team.