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Increase Liquidation Rates with Automated Digital Collection Communications

Retain Debt Collection Software is Made for Collection Agencies

Consistent penetration of account inventories is a challenge for many debt collection agencies. Retain by TrueML Products is white-label debt collection software built for debt collection agencies that scales to effectively contact and service every account holder.

Our digital-first platform leverages patented machine learning to improve debt collection rates while lowering operational cost and complexity. With Retain, debt collection agencies drive higher liquidation rates across their entire portfolio while delivering personalized consumer experiences.

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“Using Retain helped us optimize our communication channels by meeting account holders where they are. We see better interactions with digital than just relying on phone calls, and have maintained performance levels while reducing our operational costs.” - Collection Agency Client
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How Does Digital Debt Collection Improve Liquidation Rates & Boost Profitability?

Retain enables debt collection agencies to fully embrace and realize the benefits of personalized digital collection communications. Using software that’s built for collection experts, by collection experts, account holders will see the right message, at the right time, on the digital channel that is most relevant for them.

With Retain, debt collection agencies achieve higher top-line liquidity for their portfolios with an optimized digital collection strategy. Our platform includes:

  • A dedicated domain reputation and email deliverability team to help ensure collection emails arrive in account holders’ inboxes.
  • Advanced code-based compliance controls so you can adhere to Regulation F and FDCPA regulations and use compliant electronic validation notices to reduce collection costs. Learn more about sending EVNs with Retain.
  • Debt collection software made for collection agencies that scales to any portfolio volume without increasing your operating costs.

Higher Repayment Rates. Lower Losses. Get Retain.

When every portfolio is different, your collection agency needs software that can adapt. Contact our team to learn more about how Retain can support your business goals.
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Retain FAQs

Will Retain integrate with my existing collections platform or CRM?

The Retain team works with each client to set up an integration between our platform and their CRM and/or other software being used. This process can look different depending on the tech stack and functions being run. To learn more about how Retain can integrate with your specific collection platform and/or CRM, schedule a free consultation.

Does Retain help me track digital communication performance?

Retain clients get access to a dedicated dashboard that provides insight into the digital communication performance. This dashboard includes:

  • Account inventory views and performance metrics (e.g., click-through rates, payment rates).
  • Content management capabilities, including content review and approval.
  • Dashboard data refreshes twice daily.
  • Standardized reports on every digital communication channel being used.
  • Specialized reports on specific metrics such as Email/SMS actions taken for more in-depth looks into performance. 
  • Reports can include metrics by customer and account as well.
Can Retain help me with my email deliverability and sender (domain) reputation?

If your business has a poor sender reputation, your emails are much more likely to end up in spam folders.The Retain team will proactively monitor and make adjustments to digital communications, along with our patented optimization engine making updates in real time, to protect your domain reputation. Our team of email deliverability experts also work to maintain relationships with ISPs and stay on top of email best practices for optimal email acceptance rates.