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Retain by TrueML Products' Blog

A blog about shaping the future of digital debt collection
with today's actionable insights.

From Summer Vacations to Back-to-School, Consumer Debt is Rolling Over—Catch Customers Before Deeper Delinquency

As consumers face lingering debt, effective communication from businesses is key. Learn how to talk to delinquent customers today.

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Matt Kulik August 14, 2024
The blog's title put in front of a purple and blue backdrop.

Avoid the Forever Stamp Cost Bump and Engage Delinquent Accounts Better Digitally

The cost of the Forever Stamp has increased, driving up the price of sending MVNs. Learn how to navigate this challenge.

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Matt Kulik August 5, 2024
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Digital Customer Engagement Operations: Pros and Cons of Building vs Buying

Explore the pros and cons of building customer engagement programs versus working with a partner like Retain.

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Matt Kulik July 31, 2024
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Frequently Asked Questions: Switching from Initial Demand Letters to Electronic Validation Notices

The process of switching to EVNs often comes with questions. Find answers for your business by exploring this FAQ from Retain.

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Matt Kulik July 10, 2024
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Neobank Reduces Cost, Improves Performance: Retain’s Digital-First Approach Beats Call-and-Collect

Retain’s digital-first collection strategy helped a Neobank improve repayment performance for past-due customers.

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Matt Kulik June 24, 2024
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Why Switch from Initial Demand Letters to Digital Model Validation Notices

Learn why your business should consider switching from IDLs to EVNs and how it improves the collection process.

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Matt Kulik June 12, 2024
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Engage Customers Better in their Preferred Language with Retain

Retain helps optimize your digital communication strategy by having the capability to send communications in multiple languages.

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Matt Kulik April 24, 2024
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Credit Unions Face Challenges—and Opportunities—Engaging Past-Due Members

Credit unions face unique challenges when trying to engage with past-due customers. Learn Retain can help credit union navigate these issues.

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Matt Kulik April 3, 2024
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What Can Today’s Economic Conditions Tell Us About the Outlook for 2024?

How is the economic climate influencing consumer trends in 2024? Get insight from Ohad Samet, CEO and Founder of TrueML.

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Matt Kulik February 22, 2024
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