Collect More, Faster with Texting for Debt Collection

Texting enhances debt collection strategies, offering a faster and less intrusive way to engage with consumers.

Retain’s Texting for Debt Collection

98% opened immediately

65% prefer text for
financial updates

10% increase in repayment rate

Consumers Prefer Texting for Debt Collection

Roughly 65% of consumers prefer texting for financial updates, and honoring those preferences can increase repayments by up to 10%.

Coordinated, Multi-Channel Communications

Retain uses AI to automate texting and other digital channels, analyzing engagement patterns to identify the preferred content, channel, and send time to facilitate consumer response and ultimately optimize recoveries.

Modern Texting Solutions

Retain offers SMS and MMS text solutions, enabling your business to use the technology that best suits the message and intent.

Contact Confidence for Text Messages

Retain’s proactive scrubbing of contact information validates mobile phone number status and ownership to improve deliverability while reducing business risk.

Text Compliance for Debt Collection

Regulations in debt collection can change fast; Retain has built-in guardrails informed by an experienced team of legal experts to help you navigate complex regulatory requirements.

See the Retain-Powered Text Message Impact on Recoveries

Reduced staff workload by up to 50%*
Achieved a 97.5% delivery rate and 23.5% click rate*

Ready to Recover More with Texting by Retain?

Learn More about Digital Communications

*DISCLOSURE: Statistics based on 2024-2025 TrueML internal client case studies, Forbes articles and WebWire. Individual results may vary based on portfolio type and consumer demographics. Retain is a technology service provider; clients remain responsible for ensuring their specific messaging content complies with applicable laws and regulations.