This case study takes a deep dive into how Retain partnered with a major credit union to transform their debt collection communication strategy. By engaging accounts with personalized content through automated email and SMS text channels, the credit union saw a 31% payment rate in the first 30-days of implementation and an increase in agent efficiency.
Download the full case study to learn more about how automating digital communications can increase payment rates and free up FTEs to focus more time on other key-business objectives. With Retain by TrueML Products, reducing OpEx while optimizing the collection process is easy.