Retain’s digital-first approach beats call-and-collect for online-only bank’s delinquent customer communications.
Neobanks have become popular with consumers by providing all the services of a traditional bank without the physical locations. Yet delinquencies can still happen—and the neobank’s communication strategy with past-due customers didn’t match up with their digital-only approach, instead relying on a third-party calling-based servicer. But Retain by TrueML Products offered a solution to these challenges and more with impressive results.
In this case study, we’ll look at: