Retain Delivers Breakthrough Results for Financial Services Giant

The story of a publicly-traded financial services company that decided to put intelligent, digital-first communications to the test.

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Overview

In this case study, we tell the story of a publicly-traded financial services company that decided to put intelligent, digital-first communications to the test.

The results were unambiguous: using Retain’s optimization engine for a digital-first approach to communications resonated with customers and drove significant growth for the early-stage recovery business, including a 40% increase in performance.

Retain delivered up to 40% better early-stage recovery than leading "call and collect" vendors.

What You'll Learn

In this case study, you’ll learn how this financial services company:

- Evaluated a digital-first collections strategy against three traditional “call and collect” vendors.
- Improved early-stage recovery performance through personalized, machine learning-powered communications.
- Achieved measurable improvements in roll rates and gross flow-through rates across multiple credit portfolios.
- Used proven performance data to expand its digital collections strategy with confidence.

Download the full case study to get the whole story, including more performance metrics of Retain versus the client’s other vendors.

Review our Results